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-Dockery Staffing Services
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Welder
Full job description
The purpose of this position is to assist in the fabrication of structural projects and /or bridge girders. This position is one of much training under supervision of a more experienced welder.
Primary Duties and Responsibilities:
- Aid in producing quality welds to complete fabrication process
- Levels, scrapes and finishes edges or surfaces using hand scrapper
- Adjusts valves to obtain flame of specified size and color and adjusts arc welding equipment to obtain specified size arc, under strict supervision
- Obtain accurate amperage, voltage, slope and pulse on welding unit
- Cleans weld joint
- Operates hand- held and tractor cutting torch assemble
- Able to meet established deadlines
Secondary Duties and Responsibilities:
- Operates overhead crane and forklift machinery
- Ability to perform other duties as assigned
Specific Skills and /or Education:
- One year experience working in some of production of fabrication facility desired
- Good amount of general mechanical aptitude
- General knowledge of machines and tools used in manufacturing and /or mechanical shops
- Position requires a great deal of arm-hand steadiness and manual dexterity; including hand, arm and finger
- Ability to hand and interpret linear tape measure
- Near visual acuity
We're Hiring!
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IT Help Desk Support Technician
Full job description
Position Overview:
Dockery Staffing Services is seeking a dedicated and customer-oriented IT Helpdesk Support Technician I to join our growing IT team. This role is responsible for providing first-level support to end users across the organization by troubleshooting hardware and software issues, maintaining IT systems, and contributing to ongoing infrastructure improvements. The ideal candidate will possess a strong technical foundation, excellent customer service skills, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
- Respond to customer inquiries via phone, email, voicemail, and instant messaging.
- Deliver courteous and accurate technical support to end users.
- Troubleshoot basic hardware and software issues, including desktop computers and enterprise applications.
- Collaborate with other IT support technicians to resolve application-specific problems.
- Document and create knowledge base articles, setup procedures, and troubleshooting guides.
- Install, configure, maintain, and relocate hardware and software components.
- Resolve Level 1 incidents and escalate more complex issues to appropriate teams (Level 2/3, vendors, or network admins).
- Track and manage all issues through the ticketing system ensuring timely resolution.
- Follow established Standard Operating Procedures (SOPs) and helpdesk guidelines.
- Perform user account provisioning via Active Directory and Office 365.
- Prioritize helpdesk tickets based on urgency and impact.
- Support and troubleshoot iPhone, Android, and Samsung tablet devices.
- Work with Windows 10, 11, VOIP systems, and various IT tools.
Technical Skills & Experience
- 1+ year of helpdesk or customer service experience in a technical support environment.
- Experience with ITSM ticketing systems.
- Working knowledge of Active Directory and Office 365 administration.
- Proficient in troubleshooting workstations, mobile devices, and basic networking.
- Understanding of common software platforms and remote access tools.
- Experience with Mobile Device Management Systems (e.g., MaaS360)
- Familiarity with VOIP systems and general telecommunication setup.
- Excellent analytical and problem-solving skills.
- Strong communication and customer service abilities.
Preferred Skills
- Familiarity with ITIL principles and service desk SLAs.
- Basic understanding of IT metrics and helpdesk performance indicators.
- Exposure to system imaging, workstation installations, and endpoint management tools.
Education & Certifications
- Preferred: Associate degree in Computer Science or related field.
- Preferred: Certifications such as CompTIA A+,Microsoft Certified IT Professional (MCITP).
Working Conditions:
- Office-based with occasional support at field locations.
- Ability to work independently or as part of a team in a dynamic, fast-paced environment.
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Licensed Certified Nursing Assistant (CNA)
Full job description
- Provide direct patient care to patient under direction of the RN and according to the Aide Plan of Care.
- Provide necessary skills to assist the patient with safe transfers and ambulation per agency policy.
- Provide necessary skill to appropriately report changes and document pertinent information and care rendered to patient to ensure continuity of care.
- Practice accepted infection control principles. Provide a clean, safe and comfortable environment.
- Promote positive, supportive, respectful communication to patient/family and other employees.
- Provide an environment which promotes respect for patient, privacy and property.
- Provide skills necessary to assist the patient with proper nutrition and adequate fluid intake.
We're Hiring!
Join Our Team
If you're interested in one of our open positions, start by applying here and attaching your resume.
Customer Service Representative (Call Center)
Full job description
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and analyze customer needs will be essential in ensuring a positive experience for all customers. This position requires a strong commitment to client services and the ability to work in a fast-paced environment.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services, addressing any concerns or questions.
- Analyze customer issues and provide effective solutions while maintaining a high level of customer satisfaction.
- Process transactions, including cash handling and billing inquiries, ensuring accuracy and compliance with company policies.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to improve service delivery and enhance the overall customer experience.
- Assist in training new staff members on customer service protocols and best practices.
- Stay updated on product knowledge and company policies to provide informed support.
Requirements
- Previous experience in customer service, office settings, or call centers is preferred.
- Strong communication skills in English; multilingual abilities are a plus.
- Proficient in computer systems with the ability to learn new software quickly.
- Excellent analytical skills to assess customer needs effectively.
- Ability to handle cash transactions accurately and responsibly.
- A positive attitude with a strong commitment to client services and teamwork.
- Flexibility to work various shifts as needed to meet business demands.
Join us as we strive to deliver outstanding service while fostering a supportive work environment!
We're Hiring!
Join Our Team
If you're interested in one of our open positions, start by applying here and attaching your resume.
Warehouse Associate
Full job description
Key Responsibilities
The Warehouse Associate is responsible for picking all line orders and staging them for shipping and preparation for receiving
Qualifications (Knowledge/Skills/Abilities/Experience)
· Picks product and builds a pallet to standard
· Stages product on shipping dock according to shipping schedule
· Utilizes RF Scanner to ensure accuracy of product
· Demonstrates how to accurately match shade numbers through label verification
· Demonstrates when to create a new license plate and how to properly place on pallet
· Utilizes and turns in breakage sheet on daily basis
· Demonstrates how to read item labels and identify product type
· Navigates warehouse effectively
· Commits to learning, living, and promoting Emser Tile culture and values
· Thrive in a busy environment, highly organized, and goal-oriented
· Results-driven and customer-focused
· Knowledge of database and query functions
· Ability to accurately read and respond to non-verbal communication
· Outstanding leadership skills to include critical thinking, decision making, and listening
· Employs influence, relationship building, composure, and open communication tactics to build trust with internal and external customers
· Excellent basic math functions (piece to square foot calculations)
· Excellent communication skills at all organizational levels (written/verbal) and with customers
· 1-3 years of experience in a Picking position
· Bi-lingual in Spanish is a plus
Physical requirements
Ability to work in Distribution Center environment (cold in the winter, hot in the summer)
Ability to work in loud work environment
Ability to lift weight up to 100+ pounds
Ability to see and hear
Ability to use hands and arms
Ability to work on a computer for long periods of time
Ability to bend and kneel
Forklift certification preferred
Regular, predictable attendance is an essential function of this job.
This is an hourly position. The successful candidate will work a pre-determined workday but may be asked to work more based on business need.
Other tasks may be required or assigned as necessary
Job Type: Full-time
We're Hiring!
Join Our Team
If you're interested in one of our open positions, start by applying here and attaching your resume.
Debris Monitor
Qualifications
· Own reliable transportation, available for all day use
· Must have your own smartphone
· Must be able to work 8-12 hours a day and possibly in heat and light rain
· Have a valid driver's license
· You must have a lawn chair, bug spray, and working boots
· Experience using GPS coordinates in various formats
· Ability to work in slow-pace work environment
· Good verbal communication skills
· Ability to use a cell phone
· Houston, TX: Relocate before starting work (Required)
Responsibilities
· Employees in this position are located "on-site" at the location of where the debris removal will be conducted
· As a field monitor you will document the removal of debris from collection sites
Job description
We are currently hiring for Debris Monitors in Harris County. Employees in this position are located "on-site" at the location of where the debris removal will be conducted. As a field monitor you will document the removal of debris from collection sites.
Candidates Must Meet the Following Criteria:
• Own reliable transportation, available for all day use
• Must have your own smartphone.
• Must be able to work 8-12 hours a day and possibly in heat and light rain.
• Have a valid driver's license
• Have valid of auto insurance
• You must have a lawn chair, bug spray, and working boots.
Additional Work Requirements:
• Experience using GPS coordinates in various formats
• Ability to work in slow-pace work environment
• Good verbal communication skills
• Ability to use a cell phone
Contract Temp $13.00 - 15.00 per/hr.
Schedule:
• Monday to Friday
• Weekends as needed
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